Refund Policy
Returns
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- All items purchased through our e-commerce website are non-refundable but exchangeable in the case of receiving the goods damaged or faulty.
- Several types of goods are non-refundable or exchangeable. Perishable goods such as ingredients (Liquids, Powders) cannot be returned. Items such as ceramics, equipment’s and crockery can be exchanged if the items you received have been faulty or damaged upon delivery.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- All complaints or requests must be made within 7 days after your have received your product. Any requests after that will not be entertained. To complete your requests, we will require a receipt or proof of purchase, enclosed together with a precise photo of the item purchased and where it has been damaged or faulty.
- Warranty does not cover normal wear and tear and is valid only for the period of time as stated. To complete your return, we require a receipt or proof of purchase.
- Please do not send in your purchase back to the manufacturer.
- There are certain situations where only partial refunds are granted (if applicable).
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
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- All complaints or requests must be made within 7 days after your have received your product. Any requests after that will not be entertained. To complete your requests, we will require a receipt or proof of purchase, enclosed together with a precise photo of the item purchased and where it has been damaged or faulty.
- Warranty does not cover normal wear and tear and is valid only for the period of time as stated.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. If you paid by credit card, we will offer you a credit note/cash voucher accordingly**
Late or missing refunds (if applicable)
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- If you haven’t received a refund yet, please contact us at finance@globalcoffee-r.com
Promotion items (if applicable)
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- Only regular priced items may be refunded, unfortunately promotional items cannot be refunded.
Exchanges (if applicable)
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- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@globalcoffee-r.com and send your item to: No 10, 1 PARC 2 Industrial Park, Jalan Serendah 26/39, Shah Alam, 40400, Selangor Darul Ehsan.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
